A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools. -Douglas Adams-
Apparently, a one year warranty will run from April 2005, to late June 2008. This is a complete surprise to me.
This interesting tidbit came to light early today. I had the pleasure of dealing with a gentleman of Italian descent, who was upset that the weed eater that he bought 3 years ago wasn't working properly anymore and who felt that the store should replace it for free. He dodn't have a receipt when he first came in, but was sure he had bought it less than a year ago. Our store policy required that I have a copy of the receipt to exchange it (assuming it was bought within 90 days)so we could sent it back to the manufacturer and get credit for it.
The weed eater wouldn't have been a warranty case in any event anyway. It had been abused horribly. There were several modifications made to it, and things that had been hacked, hammered, and otherwise man-handled on it that would have voided the warranty.
The gentleman miraculously found the receipt later on in the day and came back in to complain that he had bought a piece of junk and that he was entitled to a free replacement. I very patiently explained that his one year warranty had expired long ago, and that it wsa very likely that we would have not have been able to exchange the unit due to its condition and the apparent abuse on it. I also explained that there was no way to stretch his one year warranty to a three year one.
I still enjoy retail. I get a great feeling from helping someone get what they need and to make certain they know how to enjoy it. I suppose I just like helping people.
I don't let the few exceptions like Mr Weed-Eater get me down or to take away form my enjoyment of retail, but these types of customers can sometimes be trying.
Pax, all.
2 comments:
"There were several modifications made to it, and things that had been hacked, hammered, and otherwise man-handled on it that would have voided the warranty."
Buahahahaha!
She'll make point five beyond the speed of light. She may not look like much, but she's got it where it counts, kid. I've added some special modifications myself.
"R2, that stabilizer's come loose again. See if you can lock it down until we can get to the dealership to have them fix it under warranty."
"Hi, Allstate? Does my Deathstar coverage cover acts of vandalism? It does? Great. What if it was destroyed by the vandals? No, I mean literally completely destroyed. Terrific! Can we start processing things? I want to get started on replacnig it ASAP."
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